A German e-commerce retailer was looking to optimize customer service and make customer interactions more efficient. To achieve this goal, the company decided to implement GenAI chatbots as the first point of contact for customer interactions. These chatbots were trained to provide responses based on historical customer queries.
As an e-commerce retailer, the client sells its products via the Internet. Hundreds of customer enquiries reach him every day via e-mail and contact form.
We introduced the solution to a German SME with over 20 employees.
The project was completed within 2 months in close cooperation with the client.
The customer was able to handle the increasing volume of customer enquiries without long waiting times.
We offer our clients support as consultants, partners and developers to turn their projects and ideas into success stories.
In the assessment phase, we conducted a comprehensive analysis, identifying operational challenges and opportunities:
In the assessment phase, we conducted a comprehensive analysis, identifying operational challenges and opportunities:
We implemented a GenAI chatbot as the first point of contact for customer inquiries. This chatbot was trained with historical customer data to generate accurate and contextualized responses to common queries.
Our collaboration led to a transformative journey in customer service.
By implementing AI chatbots, standard enquiries can be answered accurately within a few seconds. This leads to reduced waiting times & service staff can focus on more complex enquiries.
This success story shows the tangible results of our customized strategies and illustrates how efficiency, innovation and customer centricity can redefine a company’s journey and establish it as an industry leader.
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