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IT Support

Innovate Today, Lead Tomorrow.

Put an end to poor IT-support and outdated IT systems that frustrate your employees. With our first level support, second level support and/or third level support, we ensure the consistent functionality of all your systems.
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About
About

Trusted by 50+ companies

Bernstein
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OUR OFFER

Germany-wide IT services at a fixed monthly rate

With TechNow, you receive professional IT-support around the clock at a fixed monthly price. We create modern & secure workplaces that work - always and everywhere! Whether it's a software error, a hardware malfunction or a network problem, our experienced IT support team is just a phone call or email away.
At TechNow, we don't see our clients as customers. We offer a partnership that is based on trust, transparency and shared success. Our customized approaches guarantee that you are not only successful today, but also ready for the future.

STATS

Experts

30+

Our team of over 30 experts sets new industry standards.

Projects

60+

Over 60 successfully completed projects in 12 months.

Clients

50+

Over 50 satisfied clients trust our expertise and exceptional services.

Satisfaction

100%

We are proud of our 100% customer satisfaction rate.

Lines of Code

1M+

Our developers have written over 1 million lines of code.

Availability

24/7

Our customers can reach us 24/7.

First Level Support

FIRST LEVEL IT SUPPORT

First point of contact for all IT-related questions and problems

First-level IT support is the first point of contact for all IT queries and aims to provide immediate solutions to basic problems. We not only offer you standard solutions, but also customize our services to your specific needs.

FIRST LEVEL IT SUPPORT

  • Acceptance of support requests
  • Fast problem solving
  • Help with user problems
  • Escalation if required

Second Level Support

SECOND LEVEL IT SUPPORT

Support with network problems, software errors and hardware failures

Our second level IT support deals with more complex issues that require specialized knowledge. With our service, we ensure that more challenging problems are solved effectively, improving your company's uptime and productivity.

SECOND LEVEL IT SUPPORT

  • Advanced technical hardware support
  • Detailed software troubleshooting
  • Support for network problems
  • Software upgrade management

Third Level Support

THIRD LEVEL IT SUPPORT

Protect your company from data thieves

Third level IT support is responsible for the most demanding technical challenges and deals with highly specialized problems that often require in-depth analysis and complex solutions.

THIRD LEVEL IT SUPPORT

  • Solutions for software bugs or hardware defects
  • Coordination with manufacturers
  • Technical support for IT projects
  • Solution of profound technical problems

IT Consulting

IT CONSULTING

Optimize your IT strategy

Our consultants work closely with you to develop tailor-made solutions that are aligned with your company's business goals and growth plans. We provide our clients with suitable solutions for every phase of the digital transformation.

IT CONSULTING

  • Strategic planning of the IT infrastructure
  • Advice on new technologies
  • Risk assessment of IT systems
  • Support with compliance

Our Process

We make sure that your IT runs smoothly. Our IT support takes care of all the technical challenges that your employees experience on a day-to-day basis.

Trusted by 50+ companies

Step 1

Requirement Analysis

The preparation and planning phase is crucial to the success of our IT support.
  • Assessment of your needs and goals
  • Clarification of expectations
  • definition of project milestones

STEP 2

Strategy development

Based on the initial analysis, we develop a customised strategy including an implementation plan.
  • Development of a custom strategy
  • Creation of a detailed roadmap
  • Coordination and adaptation of the strategy

Step 3

Implementation

In this phase, the planned solution is implemented along the roadmap.
  • Technical realisation
  • Ongoing communication and updates
  • Integration into existing systems

step 4

Ongoing support and optimization

Our IT support takes care of all the technical challenges that your employees experience in their day-to-day work.
  • Vorort-Support
  • Remote Support
  • Regular maintenance

OUR PROMISE

Success stories that inspire

Discover how we have helped companies from various industries outsource their IT tasks. Whether you need first, second or third level support, our experienced IT support team is just a phone call or email away.
Interested in a partnership? Contact us today for a non-binding conversation. Our team looks forward to learning more about your challenges and discussing how we can help you outsource your IT tasks. Simply contact us via email, contact form or call us directly to arrange a personal meeting.

CASE STUDIES

Managed IT Services

We developed and implemented a customized managed IT strategy for a leading German agency.
View Case Study
View Case Study

IT Support

We have taken over the IT support for a leading German management consultancy.
View Case Study
View Case Study

TechNow is more than just a service provider. They are a strategic partner.

Mohamed Hamzé

Managing Director, Bernstein Group

View Case Studies
View Case Studies

OUR VALUES

Experience new ways of working

Our passion for innovation and our commitment to first-class quality form the backbone of our company and drive us forward. We solve real problems and help our SME customers to become digital pioneers in their respective industries.
We live by what we believe. Our values drive us in our daily work and contribute to our common goal of driving innovation. Our company culture is based on long-term development, entrepreneurship and ambitious growth plans.

OUR BLOG

  • IT Support

Optimizing Incident Management: Streamlining 2ndLevel Support Processes

Navigating you through the intricate tapestry of the digital world and enabling you to understand the meaning of 2nd-level support through managed IT services.
Read Article
  • IT Support

Behind the scenes: How 3rd level support strengthens your IT backbone

Revealing the importance of a 3rd level support system with managed IT services for business growth and operational excellence.
Read Article

FAQ

Frequently
Asked Questions

  • Telephone: Call us on +49 30 46069295.
  • E-mail: Send an email to support@tech-now.io
  • Live chat: Use the live chat on our support page

Our IT support can address a wide range of issues, including:

  • Software bugs and malfunctions
  • Hardware problems and diagnostics
  • Network connectivity issues
  • Operating and configuring systems
  • Security concerns and virus issues

First-level support offers basic help and solutions for everyday technical problems. Second-level support deals with more complex issues that require specialized knowledge. Third-level support is responsible for the most demanding technical challenges and offers in-depth technical expertise.

Yes, we offer emergency support outside regular office hours for critical issues. Please contact us using the emergency number provided at the time of contract signing.

Our remote support uses encrypted connections and strict security protocols to keep your data and systems safe. We ensure that all remote support activities are handled securely and confidentially.

Yes, we provide comprehensive IT consulting services that help optimize your IT infrastructure and strategically plan to support your business objectives.

MORE LOCATIONS

Berlin

Hamburg

Frankfurt

Munich

Wiesbaden

Düsseldorf

IT SUPPORT

Your strategic partner for outsourcing your IT tasks

Contact us today for a free consultation. Simply fill out the form or call us directly.
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Innovate today, lead tomorrow.

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