Customer Service Automation

For a German e-commerce provider, we implemented a GenAI chatbot to process customer enquiries automatically.

ABOUT

Customer Service Automation

A German e-commerce retailer was looking to optimize customer service and make customer interactions more efficient. To achieve this goal, the company decided to implement GenAI chatbots as the first point of contact for customer interactions. These chatbots were trained to provide responses based on historical customer queries.

OVERVIEW

INDUSTRY

Ecommerce

As an e-commerce retailer, the client sells its products via the Internet. Hundreds of customer enquiries reach him every day via e-mail and contact form.

COMPANY SIZE

20+

We introduced the solution to a German SME with over 20 employees.

DURATION

2 Months

The project was completed within 2 months in close cooperation with the client.

RESULTS

More Satisfaction

The customer was able to handle the increasing volume of customer enquiries without long waiting times.

Answering standard customer enquiries within seconds.

Our Approach

We offer our clients support as consultants, partners and developers to turn their projects and ideas into success stories.

step 1

Data Analysis

In the assessment phase, we conducted a comprehensive analysis, identifying operational challenges and opportunities:

step 2

Strategic Planning

In the assessment phase, we conducted a comprehensive analysis, identifying operational challenges and opportunities:

step 3

Implementation

We implemented a GenAI chatbot as the first point of contact for customer inquiries. This chatbot was trained with historical customer data to generate accurate and contextualized responses to common queries.

RESULTS

Tangible Results

Our collaboration led to a transformative journey in customer service.

By implementing AI chatbots, standard enquiries can be answered accurately within a few seconds. This leads to reduced waiting times & service staff can focus on more complex enquiries.

This success story shows the tangible results of our customized strategies and illustrates how efficiency, innovation and customer centricity can redefine a company's journey and establish it as an industry leader.

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