Innovate Today, Lead Tomorrow.

Put an end to poor IT-support and outdated IT systems that frustrate your employees. With our first level support, second level support and/or third level support, we ensure the consistent functionality of all your systems.

Trusted by 50+ companies

OUR OFFER

Germany-wide IT services at a fixed monthly rate

Mit TechNow erhalten Sie rund um die Uhr professionellen IT-Support zum monatlichen Festpreis. Wir schaffen moderne & sichere Arbeitsplätze die funktionieren – immer und überall! Egal, ob es sich um einen Software-Fehler, eine Hardware-Störung oder ein Netzwerkproblem handelt, unser erfahrenes Düsseldorf Team ist nur einen Anruf oder eine E-Mail entfernt.

At TechNow, we don't see our clients as customers. We offer a partnership that is based on trust, transparency and shared success. Our customized approaches guarantee that you are not only successful today, but also ready for the future.

STATS

Experts

30+

Our team of over 30 experts sets new industry standards.

Projects

60+

Over 60 successfully completed projects in 12 months.

Clients

50+

Over 50 satisfied clients trust our expertise and exceptional services.

Satisfaction

100%

We are proud of our 100% customer satisfaction rate.

Lines of Code

1M+

Our developers have written over 1 million lines of code.

Availability

24/7

Our customers can reach us 24/7.

First Level Support

First point of contact for all IT-related questions and problems

Der First-Level Düsseldorf ist die erste Anlaufstelle für alle IT-Anfragen und zielt darauf ab, sofortige Lösungen für grundlegende Probleme zu bieten. Wir bieten Ihnen nicht nur Standardlösungen, sondern passen unsere Services individuell an Ihre spezifischen Bedürfnisse an.

FIRST LEVEL IT Support Düsseldorf

Second Level Support

Support with network problems, software errors and hardware failures

Unser Second Level Düsseldorf behandelt komplexere Probleme, die spezialisierte Kenntnisse erfordern. Mit unserem Service gewährleisten wir, dass anspruchsvollere Probleme effektiv gelöst werden, und verbessern dadurch die Betriebszeit und Produktivität Ihres Unternehmens.

SECOND LEVEL IT Support Düsseldorf

Third Level Support

Protect your company from data thieves

Der Third Level Düsseldorf ist für die anspruchsvollsten technischen Herausforderungen zuständig und befasst sich mit hochspezialisierten Problemen, die oft eingehende Analysen und komplexe Lösungen erfordern.

THIRD LEVEL IT Support Düsseldorf

IT Consulting

Optimize your IT strategy

Our consultants work closely with you to develop tailor-made solutions that are aligned with your company's business goals and growth plans. We provide our clients with suitable solutions for every phase of the digital transformation.

IT CONSULTING

Our Process

Wir sorgen dafür, dass Ihre IT reibungslos funktioniert. Unser Düsseldorf kümmert sich um alle technischen Herausforderungen, die Ihre Mitarbeitenden im Alltag erfahren.

Trusted by 50+ companies

Step 1

Requirement Analysis

Die Vorbereitungs- und Planungsphase ist entscheidend für den Erfolg des Düsseldorf.

STEP 2

Strategy development

Based on the initial analysis, we develop a customised strategy including an implementation plan.

Step 3

Implementation

In this phase, the planned solution is implemented along the roadmap.

step 4

Ongoing support and optimization

Unser Düsseldorf kümmert sich um alle technischen Herausforderungen, die Ihre Mitarbeitenden im Alltag erfahren.

OUR PROMISE

Success stories that inspire

Entdecken Sie, wie wir Unternehmen aus verschiedenen Branchen geholfen haben, ihre IT-Aufgaben auszulagern. Egal, ob First-, Second- oder Third Level Support, unser erfahrenes Düsseldorf Team ist nur einen Anruf oder eine E-Mail entfernt.

Interested in a partnership? Contact us today for a non-binding conversation. Our team looks forward to learning more about your challenges and discussing how we can help you outsource your IT tasks. Simply contact us via email, contact form or call us directly to arrange a personal meeting.

CASE STUDIES

We developed and implemented a customized managed IT strategy for a leading German agency.
We have taken over the IT support for a leading German management consultancy.

TechNow is more than just a service provider. They are a strategic partner.

Mohamed Hamzé

Managing Director, Bernstein Group

OUR VALUES

Experience new ways of working

Our passion for innovation and our commitment to first-class quality form the backbone of our company and drive us forward. We solve real problems and help our SME customers to become digital pioneers in their respective industries.
We live by what we believe. Our values drive us in our daily work and contribute to our common goal of driving innovation. Our company culture is based on long-term development, entrepreneurship and ambitious growth plans.

OUR BLOG

Navigating you through the intricate tapestry of the digital world and enabling you to understand the meaning of 2nd-level support through managed IT services.
Revealing the importance of a 3rd level support system with managed IT services for business growth and operational excellence.

FAQ

Frequently
Asked Questions

  • Telephone: Call us on +49 30 46069295.
  • E-mail: Send an email to support@tech-now.io
  • Live chat: Use the live chat on our support page

Our IT support can address a wide range of issues, including:

  • Software bugs and malfunctions
  • Hardware problems and diagnostics
  • Network connectivity issues
  • Operating and configuring systems
  • Security concerns and virus issues

First-level support offers basic help and solutions for everyday technical problems. Second-level support deals with more complex issues that require specialized knowledge. Third-level support is responsible for the most demanding technical challenges and offers in-depth technical expertise.

Yes, we offer emergency support outside regular office hours for critical issues. Please contact us using the emergency number provided at the time of contract signing.

Our remote support uses encrypted connections and strict security protocols to keep your data and systems safe. We ensure that all remote support activities are handled securely and confidentially.

Yes, we provide comprehensive IT consulting services that help optimize your IT infrastructure and strategically plan to support your business objectives.

MORE LOCATIONS

Your strategic partner for outsourcing your IT tasks

Contact us today for a free consultation. Simply fill out the form or call us directly.
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